How do I place an online order ?
Ordering is easy and quick! Click the green "Add to Cart" buttons on our web site to add items to your shopping cart. When you are finished shopping, click "Check-Out". Enter your billing and shipping information. At the bottom of the page click the green "Submit Order" button - You're Done!

If your order is over $50.00 shipping will appear as "Pre-paid Shipping". This means your order will ship via Free Ground Shipping if your shipping address is in the Lower 48 United States. If you would like Next Day, 2nd Day or 3 Day shipping, please indicate this in the comment section and we will provide you with a shipping quote. If your order is shipping outside the Continental U.S., we will contact you via email with your shipping charges. You will need to respond to this email confirming and accepting the shipping charges before we can ship your order.

Can I place orders by phone?
Absolutely! You can call us toll-free at 1-800-941-4200. Our expert customer service representatives are ready to serve you Monday through Friday 8AM to 5PM EST.

How do I pay for my Order?
We gladly accept Visa, MasterCard, American Express or Discover Cards.

What about sales tax?
Sales tax will only be charged on orders that are shipped to an address in Florida.

Will I get an email confirmation after I place my order?
Yes. You will receive an order confirmation email with your order summary and order number. Once your order ships, you will receive another email with your tracking number. These will be sent to the email address you provided when you placed your order, please make sure your email is correct. If you do not receive these emails, please double check your junk mail folders or spam filters.

Can I make changes or cancel my order?
We will be happy to make any changes to your order provided it has not been shipped. Please call us as soon as possible so we can make the changes without any additional charges.

What some items are damaged?
If there's any damage to any items, please call us at 1-800-941-4200 as soon as possible. Our customer service representative will file a claim with our shipper for you.

How quickly does my order ship?
Most orders ship the same day if ordered by 3:00PM EST. To offer you the best selection, we use multiple manufacturers and shipping may vary by manufacturer. In some cases, you may receive more than one package.

Do you ship to Post Office Boxes?
Because we ship via UPS, we cannot ship to PO Boxes.

Do you ship to APO/FPO addresses?
Yes. These orders will ship via USPS.

Do you ship internationally?
Yes. You should contact your customs department before ordering electronic training equipment. Some orders may be seized by customs.

How long before I receive my refund?
All refunds are processed and credited to your credit card within 3 business days of receipt of your retuned merchandise.

Do you charge restocking fees?
Some orders are subject to a restocking fee. For information on restocking fees, please see our Money Back Guarantee. If you may exchange your product, we will waive our normal restocking fees.

What if I need a product repaired?
Please contact the manufacturer. A toll free number was included with the manual that came with your product. If you do not have this information, please contact us.