Returns & Exchanges - Money Back Guarantee

If you are dissatisfied with any PetSafe, SportDog or Innotek product for any reason, you may return it within 60 days for a full refund of the purchase price. After 60 days, restocking fees apply - see table below.  Shipping charges not refundable.  Items displaying excessive wear are not eligible for a refund. If your order was shipped free of charge, you will be responsible for the outgoing shipping charges from our warehouse. This will apply only to orders when a customer "changed their mind" or if cancellation of an order takes place after the order has shipped.  If an item is defective and you have contacted us for assistance, your shipping charges will be refundable.

In most cases you will return your product directly to us.  Some of our products are shipped directly from the manufacturer.  If your product was shipped directly from the manufacturer, you will need to return it to them for proper credit.  Please contact us for a Return Authorization and Return Instructions.

PetSafe, SportDog or Innotek Returns: Include your original invoice with your return and a letter explaining the reason for your return. Ship via UPS or US Mail Return Receipt Requested. To receive credit, the items you return must have been purchased directly from us and be returned in the original packaging if any. If an item was not purchased within the past 60 days, the following re-stocking fees will apply:

Days Since Purchase

 Restocking Fee

0-60

No Restocking Fee

61-90

20% Restocking Fee

91-120

30% Restocking Fee

121-150

40% Restocking Fee

151-180

50% Restocking Fee

180+

No refund Available

All returns of the products listed below are subject to the following restocking fees:

Teafco Pet Carriers - 15%
All Kittywalk Products - 25%
K & H Pet Beds - 15%
All General Cage Products - 15%
Doggie Dooley - 20%
All Other Products - 10%

Upon receipt of the merchandise, we will issue a credit to your credit card within 3 business days. Should you have any questions about our Return Policies, please contact us