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Money Back Guarantee
If you are dissatisfied with your purchase, you may return it within 60 days for a refund of the purchase
price. Refunds will be 100% of the purchase price minus any restocking and/or
shipping costs. We are happy to pay for your shipping on any orders that are
over $50.00 and delivered within the continental United States. However, when an
item is returned the shipping costs associated with that order are not
refundable.
Items displaying
excessive wear are not eligible for a refund. If an
item is defective and you have contacted us for assistance, your shipping
charges will be refundable.
In most cases you will return your product directly to us. Some of our
products are shipped directly from the manufacturer. If your product was
shipped directly from the manufacturer, you will need to return it to them for
proper credit. Please contact us for a Return Authorization and
Return Instructions.
- Returns must to be requested within 60 days of invoice date.
- Initial outbound and return shipping charges are NOT refundable.
- In the event your purchase order initially shipped with free or discounted
shipping, our outbound shipping and handling costs will be deducted from the
refund.
- Returns must be new and unused condition and packed in the original
manufacturers packaging.
- Returns must include all components of the original manufacturers package.
- Returns must include the original invoice so we can properly and quickly
refund your money.
- Re-pack your return (in the original carton and/or packaging) and send it
to the proper address we provide you
- For your protection we suggest you ship your package prepaid and insured.
- Please note whether the product packaging was opened and/or the product
was used.
- Items displaying wear are not eligible for a refund.
- Containment System wire that has been removed from the spool and/or placed
in the ground or installed and flags that have been used will receive a
deduction from a containment system refund.
- Upon receipt of the merchandise, we will issue
a credit to your credit card
- In most cases you will return your product directly to us. Some of our
products are shipped directly from the manufacturer. If your product was
shipped directly from the manufacturer, you will need to return it to them for
proper credit. Please contact us for a Return Authorization.
Your Invoice will indicate if an RMA is required.
|
Days Since Purchase |
Restocking Fee |
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0-60
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No Restocking Fee
|
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61-90
|
20% Restocking Fee
|
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91-120
|
30% Restocking Fee
|
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121-150
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40% Restocking Fee
|
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151-180
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50% Restocking Fee
|
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180+
|
No refund Available
|
| Manufacturer Specific Restocking Fees |
|
These manufacturers charge restocking fees effective
upon shipping of the order |
|
Kittywalk Products |
25% |
|
K & H Pet Beds |
15% |
|
General Cage Products |
15% |
|
Doggie Dooley |
20% |
Upon receipt of the merchandise, we will issue a credit to your credit card
within 3 business days.
Should you have any questions about our Return Policies, please
contact us
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