Returns & Exchange Policies

If you are dissatisfied with any PetSafe, SportDog or Innotek product for any reason, you may return it within 60 days for a full refund of the purchase price. After 60 days, restocking fees apply - see table below.  Shipping charges are not refundable.  Items displaying excessive wear are not eligible for a refund.

  • Returns must to be requested within 60 days of invoice date.
  • Initial outbound and return shipping charges are NOT refundable.
  • In the event your purchase order initially shipped with free or discounted shipping, our outbound shipping and handling costs will be deducted from the refund.
  • Returns must be new and unused condition and packed in the original manufacturers packaging.
  • Returns must include all components of the original manufacturers package.
  • Returns must include the original invoice so we can properly and quickly refund your money.
  • Re-pack your return (in the original carton and/or packaging) and send it to the proper address we provide you
  • For your protection we suggest you ship your package prepaid and insured.
  • Please note whether the product packaging was opened and/or the product was used.
  • Items displaying wear are not eligible for a refund.
  • Containment System wire that has been removed from the spool and/or placed in the ground or installed and flags that have been used will receive a deduction from a containment system refund.
  • Upon receipt of the merchandise, we will issue a credit to your credit card
  • In most cases you will return your product directly to us.  Some of our products are shipped directly from the manufacturer.  If your product was shipped directly from the manufacturer, you will need to return it to them for proper credit.  Please contact us for a Return Authorization.  Your Invoice will indicate if an RMA is required.

Should you have any questions about our Return Policies, please contact us

PetSafe, SportDog or Innotek Returns: Include your original invoice with your return and a letter explaining the reason for your return. Ship via UPS or US Mail Return Receipt Requested. To receive credit, the items you return must have been purchased directly from us and be returned in the original packaging if any. If an item was not purchased within the past 60 days, the following re-stocking fees will apply:

Days Since Purchase

 Restocking Fee

0-60

No Restocking Fee

61-90

20% Restocking Fee

91-120

30% Restocking Fee

121-150

40% Restocking Fee

151-180

50% Restocking Fee

180+

No refund Available

All returns of the products listed below are subject to the following restocking fees:

Teafco Pet Carriers - 15%
All Kittywalk Products - 25%
K & H Pet Beds - 15%
All General Cage Products - 15%
Doggie Dooley - 20%
All Other Products - 10%