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If you are dissatisfied with your purchase, you may return it within 60 days for a refund of the purchase price. Refunds will be 100% of the purchase price minus any restocking and/or shipping costs. We are happy to pay for your shipping on any orders that are over $50.00 and delivered within the continental United States. However, when an item is returned the shipping costs associated with that order are not refundable.
Items displaying excessive wear are not eligible for a refund. If an item is defective and you have contacted us for assistance, your shipping charges will be refundable.
In most cases you will return your product directly to us. Some of our products are shipped directly from the manufacturer. If your product was shipped directly from the manufacturer, you will need to return it to them for proper credit. Please contact us for a Return Authorization and Return Instructions.
|
Days Since Purchase |
Restocking Fee |
|
0-60 |
No Restocking Fee |
|
61-90 |
20% Restocking Fee |
|
91-120 |
30% Restocking Fee |
|
121-150 |
40% Restocking Fee |
|
151-180 |
50% Restocking Fee |
|
180+ |
No refund Available |
|
Manufacturer Specific Restocking Fees |
|
|
Kittywalk Products |
25% |
|
K & H Pet Beds |
15% |
|
General Cage Products |
15% |
|
Doggie Dooley |
20% |
|
Dynamic Accents |
15% |
|
Snoozer |
10% |
|
Solvit |
12% |
|
Merry Pet Products |
20% |
|
Richell Pet Products |
20% |
|
Refined Kind Pet Products |
15% |
Upon receipt of the merchandise, we will issue a credit to your credit card within 3 business days. Should you have any questions about our Return Policies, please contact us