If you are dissatisfied with your purchase for any reason, you may return it for a refund of 100% of the product purchase price. If you need to return an item, please call us at 941-505-8220 to obtain a Return Merchandise Authorization Number (RMA).
We will pay the return shipping costs if the return is a result of our error (you received an incorrect item) or if an item is defective. Otherwise, if you want to return an item, you will be responsible for the return shipping costs. If your order qualified for Free Shipping, you may return new, unopened items with original packaging and tags for a full refund minus our cost of shipping your order.
Please Include the Following with your Return:
Any products that have been used, display excessive wear, are dirty, have pet hair on them, dog fence wire removed from the spool, used dog fence flags, or other signs of prolonged use are not eligible for a refund. The following products due to health and sanitation issues, if used or opened are not eligible for refunds: Spotty Training Place and Doggie Dooley products.
You should expect to receive your refund within 5 business days after we have received your return. It may take your bank 7-10 days to post the refund to your account. We'll notify you via e-mail of your refund once we've received and processed your return.