If you are dissatisfied with your purchase for any reason, you may return it for a refund of 100% of the product purchase price. If you need to return an item, please call us at 941-505-8220 to obtain a Return Merchandise Authorization Number (RMA).
We will pay the return shipping costs if the return is a result of our error (you received an incorrect item) or if an item is defective. Otherwise, if you want to return an item, you will be responsible for the return shipping costs. If your order qualified for Free Shipping, you may return new, unopened items with original packaging and tags for a full refund minus our cost of shipping your order.
Please Include the Following with your Return:
- Original invoice or packing slip
- Write your RMA number on the outside of the box
- Send to the address we provided you
Any products that have been used, display excessive wear, are dirty, have pet hair on them, dog fence wire removed from the spool, used dog fence flags, or other signs of prolonged use are not eligible for a refund. The following products due to health and sanitation issues, if used or opened are not eligible for refunds: Spotty Training Place and Doggie Dooley products.
Once we have processed your return, we will issue a credit to the credit card you used to make your purchase from us. You should expect to receive your refund within 5 business days after we have received your return. It may take your bank a few days to post the refund to your account. We'll notify you via e-mail of your refund once we've received and processed your return.
Refused / Return To Sender - If you refuse an order or send the order back as return to sender, you will be charged both the original shipping fee as well as the cost of return shipping plus a 10% restocking fee.
- PetSafe, Innotek and SportDog:
- 0-60 Days - No Restocking Fee
- 61-90 Days - 20%
- 91+ Days - No Refund Available
- Animal Stuff - 30 Days 15%
- K&H Pet Beds - 5 Days 15%
- Doggie Dooley - 30 Days 20%
- Dynamic Accents - 30 Days 15%
- Snoozer - 30 Days 10%
- Solvit - 30 Days 12%
- Merry Pet Products - 20% (Returns are allowed only for damaged items or if an incorrect item is shipped. No returns will be accepted without prior written authorization from Merry Products. All returns must be freight prepaid and are subject to 20% restocking charge. Please ensue that complete product information (images, measurements, etc) accompanies our items. Merry does not accept returns for personal preferences IE: wrong size, color, etc.)
- Richell Pet Gates - 30 Days 20%
- PetsStop - 30 Days 15%
- Cardinal Pet Gates
- 0-30 Days - No Restocking Fees
- 31-60 - Days 15%
- 61+ Days - No Refund Available
- PetZen - Dog Tread - 30 Days 15%
- Big Shrimpy Dog Beds (Must be in Original Condition. “Original condition” means that the item still has the hang tags attached and does not show any sign of use or damage by pets, including pet hair or any other sign of wear, use, or washing. Big Shrimpy reserves the right to make the final decision about whether a returned item is in its original condition.)
- 0-30 Days - No Restocking Fee
- 31-60 Days - 25%
- 61+ Days - No Refund Available
- Prevue Pet Products - 30 Days 20% (Must be unused and in original packaging)
- A&E Cages - 30 Days 15%
- GoPet Treadmills & TreadWheels - 30%
- West Paw Design - 30 Days 10% with RMA / 25% without RMA
- Pet Gear - 30% New, unused items only. Retuns must be within 30 days
- DogPacer Treadmills - 30 Days
- All Pet Clothing - No Refunds or Exchanges except for defective items.